The wireless foot mouse for RSI, carpal tunnel, and upper limb conditions. Full cursor control and clicking – no hands needed.

Get yours now!
IT
IT EN

Terms and Conditions

Shipping Policy

Processing Time

Orders are typically prepared and shipped within a few business days after purchase. Processing times may occasionally vary depending on stock availability and demand.

Shipping Carriers

We use trusted shipping carriers such as UPS and other international courier services depending on the destination country.

Once your order has been shipped, you will receive a tracking number by email.

International Shipping & Import Fees

International orders may be subject to import duties, VAT, customs fees, brokerage fees, or other local charges depending on your country’s regulations.

These charges are not included in the product or shipping price and are the responsibility of the customer.

Delivery Times

Delivery times may vary depending on destination country, customs processing, and carrier conditions. Estimated delivery times are not guaranteed.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Shipping Issues

If your package arrives visibly damaged or if you experience any issue with delivery, please contact us as soon as possible and include photos when applicable.

Return Policy

We want you to be satisfied with your NaviFut device. If you experience any issue with your order, please contact us and we will do our best to help.


Because NaviFut is an ergonomic and adaptive input device, a short adaptation period may be required before becoming fully comfortable with its use.

We encourage all customers to contact us before requesting a return, as many setup or usage issues can often be resolved remotely.

Defective or Damaged Products

If your product arrives damaged or defective, please contact us within 14 days of delivery. To evaluate the issue, we may request:

– Photos or videos clearly showing the problem
– A description of the issue encountered

After reviewing the case, we may, at our discretion:

– Provide a replacement device
– Offer a partial/full refund

Products showing signs of misuse, improper handling, modification, tampering, or disassembly do not qualify for refund or replacement.

Original shipping charges, customs duties, import taxes, brokerage fees, and similar charges are non-refundable.

Returns for Non-Defective Products

If you wish to return a product for reasons unrelated to defects or damage, you may request a return within 14 days of delivery.

In this case:

– The customer is responsible for return shipping costs
– Original shipping costs, customs duties, import taxes, brokerage fees are non-refundable
– The item must be returned in good condition
– Refunds will only be processed after the returned item has been received and inspected.

For returns from outside the European Union, any customs duties, brokerage fees, import taxes, or other charges associated with the return shipment are the responsibility of the customer and may be deducted from the refund where applicable.

Products showing signs of misuse, excessive wear, modification, tampering, or disassembly are not eligible for refund.

Contatto

For any return or refund request, please contact us through the contact form on our website or by email at info@navifut.com before shipping any item back.

Warranty

NaviFut devices are covered by a limited 6-month warranty from the date of delivery against manufacturing defects and hardware failures under normal use.

This warranty does not cover:

  • Damage caused by misuse or improper handling
  • Accidental damage
  • Excessive wear
  • Unauthorized modifications or disassembly
  • Damage caused by liquids or external impacts
  • Damage caused by exposure to heat, direct sunlight, or storage in hot environments (e.g. inside a car, near heating elements, or in direct sun). The device housing is made of biodegradable plastic, which can soften or deform at high temperatures
  • Damage caused by cleaning with solvents, alcohol-based products, or abrasive chemicals
  • Use with power sources, cables, or accessories not supplied or approved by NaviFut
  • Damage resulting from use outside the device’s intended purpose

If you experience a problem with your device during the warranty period, please contact us with a description of the issue and, when possible, photos or videos showing the problem.

After evaluating the case, we may, at our discretion:

  • Repair the device
  • Provide a replacement
  • Offer a partial or full refund

Warranty claims may require the product to be returned for inspection, at the customer’s cost unless the claim is confirmed as a valid manufacturing defect.

This warranty applies only to the original purchaser, whether the product was purchased directly from NaviFut or from an authorised reseller or distributor. It does not apply to products purchased second-hand, from unauthorised sellers, or through channels not approved by NaviFut, and is non-transferable.